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Find answers to common questions and learn how to get the most out of ShiftSwap Pro. We're here to help you succeed.

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❓ Frequently Asked Questions

Everything you need to know to get started and succeed

🚀 Getting Started

How do I set up my organization?

After registering, you'll be guided through the setup process. You'll add your company information, invite team members, and configure your shift settings.

How do I invite employees?

From your manager dashboard, go to Team Management and click "Invite Employee." Enter their email address and they'll receive an invitation to join.

Is there a mobile app?

ShiftSwap Pro is mobile-responsive and works perfectly in any web browser. A native mobile app is coming soon!

👥 For Employees

How do I post a shift I can't work?

Go to your dashboard and click "Post Shift." Fill in the shift details, any special requirements, and submit. Your teammates will be notified about the available shift.

How do I claim someone else's shift?

Browse available shifts on your dashboard and click "Claim Shift" on any shift you want to work. Your manager will be notified to approve the request.

What happens after I claim a shift?

Your manager receives a notification and can approve or deny the request. You'll be notified of their decision via email and in the app.

👔 For Managers

How do I approve shift requests?

Use the Manager View to see all pending requests. You can approve or deny requests with one click and add notes if needed.

Can I set approval rules?

Yes! You can set automatic approval rules based on employee qualifications, shift types, and other criteria in your organization settings.

How do I view shift reports?

The analytics section provides detailed reports on shift activity, employee participation, and scheduling efficiency.

💳 Billing & Account

How does billing work?

You pay $99/month per location plus $3/month for each active employee. Billing is automatic and you can view invoices in your account settings.

Can I cancel anytime?

Yes! There are no long-term contracts. You can cancel your subscription at any time from your account settings.

Do you offer refunds?

We offer a 30-day money-back guarantee if you're not satisfied with ShiftSwap Pro for any reason.

🤝 Still Need Help?

Our support team is here to help you succeed with ShiftSwap Pro. Get expert help when you need it.

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